Marketplace: An Overview of the Marketplace Section in KnowledgeCity LMS

Summary

The Marketplace feature allows LMS admins to easily manage and expand the course offerings available within their portals. It automates the process of adding courses from KnowledgeCity’s catalog and provides the ability to purchase access to additional content directly through the LMS.

Introduction

The Marketplace is designed to empower you with seamless access to a full catalog of KnowledgeCity courses. The Marketplace not only allows you to easily request additional content within the LMS but also provides you with an internal hub to continuously update and manage our comprehensive course offerings. This ensures you always have access to the latest available content, enhancing the learning experience of your learners, and maximizing the value of your available subscriptions. With Marketplace, we bridge the gaps between content and learning management, delivering a dynamic, up-to-date, and user-friendly platform that supports continuous learning for your growing needs.

Requirements

• Have administrator access to their LMS portal.

• Ensure their account has an active subscription that includes eligible course categories

• Have the Marketplace module access in their LMS environment.

Steps to Follow

Step 1. Access the Marketplace

• You’ll see all available courses for your region, organized by category.

• Use filters or the search bar to find specific courses.

Step 2. Preview Course Content

• You can view the course description and the first lesson.

• If your subscription covers the course, you can preview all lessons.

Step 3. Add Courses to Your Cart

• Click Add to Cart on individual courses or Add all on page to Cart.

• To remove a course, click Remove from Cart.

Step 4. Review Your Cart Selections

• If you have permission, you can choose to publish courses directly to your portal library and assign them to categories.

Step 5. Add Courses to Your Account

• Click Add selected courses to Account and confirm when prompted.

• Successfully added courses will be marked as Added to Account/Library.

Step 6. Request Subscription Access (if needed)

• If required, admins can request new subscriptions for courses not included in their existing subscription(s). Click on the Request Subscription button directly from the Marketplace.

• Click Request Subscription to fill in the required access details, and submit. A confirmation popup will appear indicating your request was successfully submitted, and the KnowledgeCity team will contact you shortly.

Category Synchronization

At the top-right corner of the Marketplace page, you’ll find the Category Synchronization button. This feature allows you to quickly sync all new Marketplace courses to your portal library.

Before using it, make sure to:

1. Enable the toggle “Automatically publish new courses to Portal Library.”

   • This ensures that any new Marketplace courses will be automatically added to your portal library.

2. Map the categories under Match marketplace categories with portal library categories.

   • Select the corresponding Portal Library Category for each Marketplace Category (e.g., Leadership → Business Skills).

   • This mapping ensures new courses are correctly organized when published.

Once done, click Save Changes. The system will automatically handle publishing and organization of new Marketplace content within your portal.

Expected Result

After completing the synchronization and category mapping:

• All new Marketplace courses are automatically published to the Portal Library.

• Courses appear under their correctly matched Portal Library Categories.

• Admins no longer need to manually add or organize new Marketplace courses - the system handles it automatically once the toggle is enabled and mappings are saved.

Troubleshooting