Summary
This guide explains how to access, create, and customize the Course Feedback Report, including template configuration, generation options, and practical use cases for reviewing course ratings and feedback by analyzing how many times users selected specific answers in course feedback questionnaires.
Introduction
The Course Feedback Report shows the number of times users in the specified group have selected answers for multiple answer questions in course feedback questionnaires for the specified course(s). The report displays questions, answers, and the count of how many times each answer was selected. Whether you need to measure learner satisfaction, gather insights for course improvement, or analyze feedback trends, this report delivers the data you need. For a complete overview of the Reports section, refer to Reports: An Overview of the Reports Section in LMS.
Steps to Follow
How to Create a Custom Course Feedback Report Template
The Report Generation tab contains predefined templates that come with your KnowledgeCity LMS, along with any custom templates you have previously created. If the default Course Feedback template meets your needs, you can run it directly. To create a new custom template with specific fields and settings, follow the steps below.
Navigate to Reports > New Report Template.
From the Report type dropdown, select Course Feedback report.
When you select Course Feedback as the report type, the system automatically populates default fields, along with default template name, language, description, and title style, all of which you can customize to suit your needs.
Configure your template:
Field | Description |
|---|---|
Template name | Specify a unique name (e.g., "Q1 Course Satisfaction Report") |
Template language | Select the preferred language for report output |
Description | Provide a brief description (up to 500 characters) to clarify the report's purpose |
Title style | Format the report title using bold, italic, underline, font size, alignment, and title text and background color options |
Include portal logo | Toggle to add your portal logo to the report output |
Default Fields in This Report
Question: Question of course feedback (multiple answer type from course feedback questionnaire).
Answer: Possible answer for the specific question from the questionnaire.
Count: Number of times the specific answer has been selected by users.
You can modify these defaults or add additional fields to tailor the report to your requirements. For detailed descriptions of all available fields, refer to Report Fields: A Complete Reference Guide for All Reports.
Customize columns using the rows adjustment section:
Click Add column to include additional fields.
Drag and drop columns to reorder if required.
Click the Edit button on any column to format, style, or add conditional rules.
Click the Delete button to remove columns.
For detailed instructions on managing columns, refer to Report Templates: How to Manage Columns with Rows Adjustment and Formatting.
Click Save template.
How to Generate the Course Feedback Report
Navigate to Reports > Report Generation.
Locate your newly created Course Feedback report template.
Click Run report.
The Run report button opens a configuration window where you can set the following parameters before generating the report:
Option | Description |
|---|---|
Questionnaire | Select the questionnaire to report on (mandatory field) |
Group | Select which user group to include or All groups |
Courses | Select specific course(s) to include in the report |
Click Create and proceed to the Reports tab, locate your report on the top of the list and click the Download button to export.
Example Use Cases
Measure learner satisfaction: Generate a report for a specific course to see how many users selected "Extremely Satisfied" versus "Neutral" or "Dissatisfied" for overall experience questions. Use this data to identify areas for improvement.
Analyze feedback trends across courses: Select multiple courses and the same questionnaire to compare feedback across different training programs. This helps identify which courses are performing well and which need revision.
Track recommendation rates: Review questions like "Would you recommend this course to others?" to calculate Net Promoter Score (NPS) or similar metrics for your training content.
Conclusion
You have successfully learned how to generate and customize the Course Feedback Report. This report provides valuable insights into course ratings and feedback by showing how many times users selected specific answers in course feedback questionnaires. By creating custom templates with the fields that matter most, you can efficiently measure learner satisfaction, identify trends, and gather actionable insights for course improvement.