Summary
A complete overview of the Account Settings section in KnowledgeCity LMS, including configuration options for General Settings, Security Settings, Learning Process, Notifications, and Leaderboard Settings.
Introduction
The Account Settings section in KnowledgeCity LMS provides administrators with centralized control over user experience, security protocols, learning behaviors, communication preferences, and gamification visibility. This is the primary location where system-wide defaults are established, ensuring consistency across the platform while allowing for customization based on organizational needs. Proper configuration of these settings directly impacts user adoption, data security, and the overall effectiveness of your learning programs.
Requirements
KnowledgeCity LMS Super Admin: Required to access and modify Account Settings.
Understanding of Organizational Policies: Familiarity with your organization's security or password policies, time zone requirements, and notification preferences.
Steps to Follow
Follow the step-by-step instructions below to access the Account Settings section.
Log in to your KnowledgeCity LMS as a Super Admin.
Locate the Settings dropdown menu on the top panel of the LMS interface.
From the dropdown, select Account Settings. This will open the Account Settings page displaying all available configuration tabs.
On the Account Settings page, you will see the following tabs: General Settings, Security Settings, Learning Process, Notifications, and Leaderboard Settings. Click any tab to begin configuring your preferences.
General Settings
This section controls the foundational user experience and system-wide regional preferences. Here you can configure the default start page users see after signing in, establish the account time zone that cascades to users with default portal settings, and manage username prefixes with unique Employee ID enforcement. The Date Settings allow you to select a system-wide format that updates everywhere dates are displayed, while Access Schedule lets you create time-based rules controlling when users can access the platform. These settings ensure a consistent and localized experience for all learners.
For detailed information, refer to our General Settings: How to Configure Start Pages Time Zones and Access schedule
Security Settings
The Security Settings tab establishes the protective framework for user accounts. You can define password complexity requirements including lowercase, uppercase, special characters, and numbers, while setting minimum length and expiration duration. Additional controls include login attempt limits, automatic deactivation of inactive accounts, and multi-factor authentication enforcement with email or authenticator app options. These configurations directly reduce security risks and help maintain compliance with organizational data protection standards.
For detailed information, refer to our Security Settings: How to Manage Password and Multi-Factor Authentication
Learning Process
This tab determines how users interact with courses and learning materials. You can control library access visibility, allow or restrict fast-forwarding through lessons, enforce sequential viewing, and enable autoplay functionality. Additional options include assignment sorting (by due date or first assigned), lesson completion rules, and certificate access permissions. Proper configuration here shapes the learning journey and ensures content consumption aligns with training objectives.
For detailed information, refer to our Learning Process: How to Customize Course Defaults and Preferences
Notifications
The Notifications tab manages all communication flowing from the LMS to users and administrators. You can enable or disable notifications for portal users and LMS admins, configure line manager alerts, and schedule periodic progress reports with daily, weekly, biweekly, or monthly frequency. Overdue reminders for users and overdue reports for admins (with multiple recipient support) can be automated, with the option to restrict sending to business hours only with custom day and time configuration. These settings keep stakeholders informed without overwhelming their inboxes.
For detailed information, refer to our Notification Settings: How to Manage Email and In-App Alerts
Leaderboard Settings
This section controls gamification visibility and point management. You can determine who sees leaderboard data by selecting between org-wide visibility or specific user groups. The Points Reset feature allows administrators to reset leaderboard scores, with a complete history table tracking who performed resets, when, and which users were affected. These settings help maintain engagement while respecting privacy preferences.
For detailed information, refer to our Leaderboard Settings: How to Adjust Visibility and Privacy Controls
Conclusion
You have successfully accessed the Account Settings section and understand the purpose of each configuration tab. Proper setup of these settings ensures your KnowledgeCity LMS operates according to your organization's specific requirements for security, user experience, and communication. For detailed guidance on configuring each section, refer to the related articles.