How to Report Issues and Submit Feedback on a Course Page

Last updated Jul 4, 2026

Summary

This article explains how to use the Report option on a course page to flag issues (spam, captions, video, etc.) and using Course Feedback to share your experience after taking a course.

Introduction

Your feedback plays a vital role in maintaining a high-quality learning environment. Whether you encounter a technical issue or simply want to share your thoughts on a course, the Learning Portal provides clear, accessible tools to make your voice heard. Submitting a Report helps KnowledgeCity and your portal administrators quickly identify and resolve content or playback issues. Providing Course Feedback after completion allows you to reflect on your learning experience and contributes to ongoing course improvements. Both options ensure that your input directly supports a more reliable and engaging training experience for you.

Requirements

Access to the Learning Portal
The course is assigned and can be opened in your portal

Steps to Follow

1) How to Find the Course Feedback Option

Open the course page in the Learning Portal.
Once the course is completed, the Feedback option, located at the bottom of the page, becomes enabled.
Click Feedback to access a pre-designed questionnaire. After answering all questions, you can submit your feedback.

2) How to Locate the Course ID (for Support / Reporting)

The Course ID is displayed beside the Feedback option.
Click the copy icon to copy the Course ID for use in support tickets or reports.

3) How to Submit a Report (issues like Spam, Captions, Video, etc.)

From the course page, click Report.

In the report pop-up window:

Select the most relevant category (e.g., spam, captions/subtitles issue, video/playback issue, incorrect information).
Enter details in the feedback / description field.
Click Submit.

What happens after you submit a report

Your report is recorded and becomes available for review by the appropriate team (KnowledgeCity support and/or your Portal administrators).

If you need a response or the issue is urgent, please submit a support ticket and include the Course ID / Course URL along with your report details.

Expected Result

Your issue report is submitted successfully.
Your course feedback is saved, and you can continue browsing/learning.

Troubleshooting

Problem	Likely cause	Quick fix
Report option not visible	Feature may be unavailable for that view	Confirm you are on the course page (not the library listing). Try refreshing or another browser.
Course feedback button is disabled	Feedback is only available after a certain progress status May be because of mandatory/optional rules	Complete the required lessons/test (if applicable) and try again.