Summary
This guide explains how to access, create, and customize the Course Feedback Open Answers Report, including template configuration, generation options, and practical use cases for analyzing written responses to open-ended questions from course feedback questionnaires.
Introduction
The Course Feedback Open Answers Report shows written answers for open-ended questions from course feedback questionnaires as specified by group(s) and course(s). Records are specific per user, displaying individual responses rather than aggregated counts. Whether you need to gather qualitative insights, analyze detailed learner feedback, or identify specific suggestions for course improvement, this report delivers the data you need. For a complete overview of the Reports section, refer to Reports: An Overview of the Reports Section in LMS.
Steps to Follow
How to Create a Custom Course Feedback Open Answers Report Template
The Report Generation tab contains predefined templates that come with your KnowledgeCity LMS, along with any custom templates you have previously created. If the default Course Feedback Open Answers template meets your needs, you can run it directly. To create a new custom template with specific fields and settings, follow the steps below.
Navigate to Reports > New Report Template.
From the Report type dropdown, select Course Feedback open answers.
When you select Course Feedback Open Answers as the report type, the system automatically populates default fields, along with default template name, language, description, and title style, all of which you can customize to suit your needs.
Configure your template:
Field | Description |
|---|---|
Template name | Specify a unique name (e.g., "Q1 Open-Ended Feedback Report") |
Template language | Select the preferred language for report output |
Description | Provide a brief description (up to 500 characters) to clarify the report's purpose |
Title style | Format the report title using bold, italic, underline, font size, alignment, and title text and background color options |
Include portal logo | Toggle to add your portal logo to the report output |
Default Fields in This Report
Username: The user's unique login identifier.
Date of Birth: The user's birth date.
Course ID: Unique identifier for the course in the LMS.
Course Name: Official name of the course.
Questionnaire: Title or name of the feedback questionnaire.
Question: Open-ended question from the course feedback questionnaire.
Answer: Written response provided by the user.
Date: Date and time when the user submitted their feedback response.
You can modify these defaults or add additional fields to tailor the report to your requirements. For detailed descriptions of all available fields, refer to Report Fields: A Complete Reference Guide for All Reports.
Customize columns using the rows adjustment section:
Click Add column to include additional fields.
Drag and drop columns to reorder if required.
Click the Edit button on any column to format, style, or add conditional rules.
Click the Delete button to remove columns.
For detailed instructions on managing columns, refer to Report Templates: How to Manage Columns with Rows Adjustment and Formatting.
Click Save template.
How to Generate the Course Feedback Open Answers Report
Navigate to Reports > Report Generation.
Locate your newly created Course Feedback Open Answers report template.
Click Run report.
The Run report button opens a configuration window where you can set the following parameters before generating the report:
Option | Description |
|---|---|
Group | Select which user group to include or All groups |
Time Zone | Choose the time zone for date calculations |
Show all answers | Toggle to include all answers (by default, only open answers are exported) |
Courses | Select specific course(s) to include in the report |
Click Create and proceed to the Reports tab, locate your report on the top of the list and click the Download button to export.
Example Use Cases
Analyze qualitative feedback: Generate a report for a specific course to read individual written responses to open-ended questions. Use this to gather specific suggestions for course improvement that go beyond numeric ratings.
Identify common themes: Review the Answer column across multiple responses to identify recurring themes, suggestions, or complaints. This helps prioritize course updates and improvements.
Track individual learner feedback: Review responses by Username to see specific feedback from individual learners. This is useful for follow-up or personalized outreach.
Conclusion
You have successfully learned how to generate and customize the Course Feedback Open Answers Report. This report provides detailed qualitative insights by showing individual written responses to open-ended questions from course feedback questionnaires. By creating custom templates with the fields that matter most, you can efficiently analyze detailed learner feedback, identify improvement opportunities, and gather actionable insights for course enhancement.