How to Monitor Course Availability Notifications

Last updated Jul 4, 2026

Summary

This article explains how course availability notifications work in the Portal, including what triggers them, what learners see, and what happens when they click a notification. It covers Course Access Opens, Course Archiving Notice, and Course Archived events.

Introduction

Portal displays time-sensitive notifications to help learners stay informed about course availability. These alerts notify users when a course becomes accessible, when it is scheduled to be archived, and when it has been archived. Clicking a notification takes the learner directly to the relevant course page.

Requirements

Student has an active Portal account and a valid email set in User profile.
Notifications are enabled for users.

Steps to Follow

What Learners Receive and See

1) Course Access Opens

Trigger: The access open date for a course has been reached.
What the learner sees: A Portal notification informing them that the course is now open for access.
On click: The learner is redirected to the relevant course page.

2) Course Archiving Notice

Trigger: An admin has set a future archiving date for a course. A Portal notification is generated 14 days before that date.
What the learner sees: A Portal notification reminding them that the course is scheduled to be archived.
On click: The learner is redirected to the relevant course page, where a modal is displayed with a Continue learning button.

3) Course Archived

Trigger: The archiving date has been reached, or an admin has manually archived the course using an "archive now" action.
What the learner sees: A Portal notification informing them that the course has been archived.
On click: The learner is redirected to the relevant course page. A modal may be displayed with a Continue learning button, depending on the course status.

How Notifications Are Triggered

Access Opens (Course): A Portal notification is generated when the access open date for a course is reached.
Archiving Notice (Course): A Portal notification is generated 14 days before a scheduled archiving date set by an admin.
Archived (Course): A Portal notification is generated when the archiving date is reached or when an admin manually archives the course.

Expected Result
Learners receive timely in-app notifications for course availability events, mirroring the emails sent from the LMS. Clicking a notification directs the learner to the relevant course page, where any contextual modal provides clear next steps (e.g., Continue learning).

Troubleshooting

Problem	Likely Cause	Resolution
No availability notifications are shown	Notifications disabled in LMS Learner missing email "Notify users" not checked when scheduling Email dispatch event has not yet occurred	Enable LMS notifications Add learner email Ensure "Notify users" is selected Verify the email dispatch event has occurred
Delay seeing a new notification	Portal polling interval or inactive tab delay	Click the bell icon to force a manual refresh Return to an inactive tab to trigger a refresh Wait up to the default polling interval
Clicking notification does not open the course page	Network error Stale course assignment Learner no longer assigned	Refresh the page and try again Confirm the learner is still assigned to the course