Summary
A comprehensive guide on how to create new notifications in Communication Center, including configuring recipients, conditions, license types, file attachments, and sending options across available notification types.
Introduction
The Communication Center in KnowledgeCity LMS empowers administrators to keep learners informed through timely notifications and reminders. Creating a new notification involves configuring several key settings to ensure the right message reaches the right audience at the right time. This article walks you through the entire process, from accessing the notification creation page to understanding the three main configuration tabs: Direct, Course List, and Learning Path.
Steps to Follow
Accessing the Notification Creation Page
Before creating a new notification, you need to open the Communication Center and access the new notification creation interface.
Log in to your KnowledgeCity LMS as an administrator.
Navigate to the Communication Center from the LMS left-side panel.
Click the Create notification button located in the top right corner of the Communication Center section.
The Notification Details page will open, displaying the basic fields and three main configurable notification types.
Notification Details Page: Basic Fields
When the Notification Details page opens, you'll first see two essential fields:
Subject: Enter a clear, descriptive subject/ title for your notification. This subject line will appear in recipients' notification lists and email subjects.
Message Body: A built-in rich text editor allows you to compose your message with formatting options such as bold, italics, bullet points, and links. You can craft engaging and informative notification content for your learners.
File Attachment Option:
At the bottom of the message body text box, you'll find an Upload file button that allows you to attach files to your notification.Allowed file types: .png, .jpg, .pdf, .zip, and .mp4
Size limit: Total size of all included files must not exceed 10Mb
Beside these basic fields, you'll find the three main configurable notification types buttons that determine trigger criteria and how your notification behaves: Direct, Course List, and Learning Path.
Understanding the Three Notification Types
The Notification Details page organizes settings into three distinct notification types. While each type serves a different purpose, they share a common set of controls explained below.
Common Controls Across All Notification Types
Control | Options & Behavior |
|---|---|
Recipients |
|
Include License Types | All four types pre-selected by default:
|
Sending Options |
|
Type 1: Direct Notification
Send standalone announcements or reminders not tied to specific course list or learning path.
Setting | Description |
|---|---|
Recipients | Based on selection: All users, specific user(s), or specific group(s) |
Type 2: Course List Notification
Create notifications triggered by course list assignments and progress status.
Setting | Description |
|---|---|
Recipients |
|
Course List | Select from the available course lists based on your selected recipients settings. |
Course List Status | Select when to notify:
|
Type 3: Learning Path Notification
Create notifications triggered by learning path assignments and progress status.
Setting | Description |
|---|---|
Recipients |
|
Learning Path | Select from the available learning paths based on your selected recipients settings. |
Learning Path Status | Select when to notify:
|
Finalizing and Saving Your Notification
Once you've configured all desired settings across the appropriate notification type:
Review all selections to ensure they match your intended audience and timing.
Based on your sending option selection:
If Immediate notification was chosen, click the Send message button. The notification will begin sending immediately, and you can review the details under the Sending Log.
If Scheduled notification was chosen, click the Save button. The notification will be scheduled according to the selected schedule and will appear under the Scheduled list.
After scheduling, the notification is listed under the Scheduled tab in the Communication Center. You can enable or disable it using the status toggle directly from the list, or you can Edit to manage the status from the notification details page.
Conclusion
Creating effective notifications in KnowledgeCity LMS requires understanding the distinct purposes of the Direct, Course List, and Learning Path notification types. By mastering the recipients toggle, license type selections, status conditions, file attachments, and sending options, administrators can ensure that learners receive timely, relevant communications that keep them engaged with their training programs. Whether sending immediate announcements with file attachments or scheduling reminders tied to specific learning activities, the Communication Center provides all the tools needed for comprehensive notification management.