Quick answers about KC LMS.
The KnowledgeCity Learning Management System (LMS) is a cloud-based platform for delivering courses, tracking learner progress, and reporting outcomes. It supports SCORM and xAPI content, native video lessons, quizzes, assignments, and certificates — all administered from a single dashboard.
The LMS supports four primary roles: Learners take courses and view their transcripts; Instructors author content and grade assignments; LMS Admins manage users, courses, and reports for their organisation; Portal Admins configure SSO, branding, and integrations across the whole tenant.
Open the course in the admin console, choose Manage → Enrolments, and either upload a CSV, pick from existing groups, or sync from your SSO directory. Bulk enrolment is rate-limited to 5,000 users per request; for larger imports, split the file or use the API endpoint POST /api/v2/enrolments.
The LMS supports SAML 2.0, OpenID Connect, and SCIM 2.0 for automated user provisioning. Configuration lives under Portal Settings → Identity. Just-in-time provisioning is on by default — a new user account is created the first time someone signs in via your IdP.
Yes. From Content Library → New → Package, drag in a SCORM 1.2, SCORM 2004, or xAPI (Tin Can) ZIP up to 2 GB. The platform validates the manifest, extracts assets, and creates a launchable activity. xAPI statements are stored in the built-in Learning Record Store and exportable via the reporting API.
Each activity reports its own completion criteria — video watch percentage, quiz pass score, time-on-page, or SCORM cmi.completion_status. The course-level completion rule is configurable: all required activities, any one, or weighted score ≥ X%. Progress is recomputed in real time and reflected in the learner dashboard within seconds.
Yes. Every course can attach a certificate template (PDF, with merge fields for learner name, course name, date, and a verification URL). Certificates are auto-issued on completion and downloadable from the learner transcript. For verifiable credentials, the LMS issues Open Badges 3.0 signed with your organisation's key.
Built-in reports cover enrolment, completion rate, average score, time-to-complete, learner engagement, and content effectiveness. Every report can be scheduled (daily/weekly/monthly), exported as CSV or XLSX, and saved as a custom view. For BI integration, use the /api/v2/reports/export endpoint or connect via the Looker/Tableau connector.
The KnowledgeCity mobile app is available on iOS and Android. Learners can download courses for offline viewing — progress is cached locally and synced the next time the device is online. Note: SCORM content requires connectivity for the initial download; xAPI offline mode is in beta.
The interface is localised in English, Spanish, French, Arabic, German, Portuguese, Italian, Turkish, Japanese, Korean, Simplified Chinese, and Russian. Course content can be authored in any language; learners pick their preferred interface language under Profile → Preferences. RTL languages (Arabic, Hebrew) are fully supported.
The platform targets WCAG 2.1 Level AA and is independently audited annually. A current VPAT (Voluntary Product Accessibility Template) is available from your account manager. Keyboard navigation, screen-reader labels, and high-contrast mode are first-class features, not afterthoughts.
Customer data is hosted in your chosen region (US, EU, MENA, or APAC). All traffic uses TLS 1.2+; data at rest is encrypted with AES-256. The platform is SOC 2 Type II, ISO 27001, and GDPR compliant. Penetration tests are run twice a year and the report is shareable under NDA.
The REST API documented at API Reference covers users, courses, enrolments, completions, and reports. Native connectors exist for Salesforce, HubSpot, BambooHR, Workday, MS Teams, and Slack. Webhooks fire on key events (enrolment.created, completion.recorded, certificate.issued) so you can trigger downstream workflows.
The LMS is sold per active learner per year, with volume discounts at 100 / 500 / 2,500 / 10,000 seats. The KnowledgeCity Library (50,000+ ready-made courses) is an optional add-on. There is no charge for inactive accounts, instructor seats, or admin seats. Speak to your account manager for an exact quote.
Three options: (1) Search this help center — Casey, our AI assistant, can answer most product questions instantly. (2) Use the Contact Support button to chat with our team for tier-1 support. (3) Open a ticket from inside the admin console under Help → Submit a ticket — these are routed to the customer success team and include diagnostic context automatically.
